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2.9

Learning Resources and Services
The institution, through ownership or formal arrangements or agreements, provides and supports student and faculty access and user privileges to adequate library collections and services and to other learning/information resources consistent with the degrees offered. Collections, resources, and services are sufficient to support all its educational, research, and public service programs.

Judgment
  Compliant      Non-Compliant      Not Applicable

Narrative
 

Through libraries at both the main campus in Booneville and the off-campus site in New Albany, Northeast provides and supports student, faculty, staff, and community patrons’ access and user privileges to adequate library collections and other learning/information resources consistent with the Purpose Statement which states that the College “exists to meet the educational and career needs of individual students and the community within the district it serves…by awarding the Associate in Arts Degree, Associate in Applied Science Degree, and Certificates” (Northeast Student Catalog 2008-2009, 9). To support the College’s purpose, the following Division of Learning Resources and Library’s Institutional Effectiveness Plan details how Northeast provides learning resources and services: “The purpose of the Learning Resources/Library is to serve as a catalyst by providing information in various formats to support the instructional programs of the community college; to provide instruction in literacy by providing instruction in the skills needed to seek, evaluate, and use information effectively; and to provide assistance to the community beyond the confines of the College.” Furthermore, the Division of Learning Resources and Library supports the following institutional goals:

  • To provide a program of student services that will facilitate the educational, career, personal, and social growth of students.
  • To offer continuing education and community services for individuals striving for personal and professional growth and/or personal enrichment.
  • To provide human resources, financial resources, instructional resources, and physical facilities necessary to offer quality instruction (Five-Year Strategic Planning Document 2008-2013, 209-211).

Access to Adequate Learning Resources

To ensure that all Northeast library users have adequate access to library services and learning materials at the main campus, at off-campus sites, and through distance learning courses, the College employs a staff of one (1) part-time and four (4) full-time librarians with Master's of Library Science degrees and one paraprofessional library assistant who work sufficient hours. The College also provides adequate materials which are selected by the faculty and librarians. The following library hours ensure adequate service:

  • Eula Dees Memorial Library hours are 7:30 a.m. - 10:00 p.m. Monday-Thursday, 7:30 a.m. - 4:00 p.m. Friday, and 6:30 p.m. - 9:00 p.m. Sunday. 
  •  Northeast at New Albany Library hours are set at thirteen and one-half hours per week with the schedule of days and hours varying each semester based on the courses offered at the New Albany campus. During the fall 2008 semester, the Northeast at New Albany Library hours were 4:30 p.m. - 8:30 p.m. Monday and Tuesday, 4:30 p.m. - 7:30 p.m. Wednesday, and 6:00 p.m. - 8:30 p.m. Thursday. When the library is open, a librarian is present.
  • Northeast at Corinth off-campus site, a long-term educational facility offering between twenty-five and forty-nine percent of a degree program, does not presently provide an on-site library. The Corinth site is served by the main campus library through the transfer of library materials and through the use of electronic library services. The recently completed phase II construction at the Corinth off-campus site includes space for library facilities, which will be operational by the fall 2009 semester.

In addition, students and faculty have access from the library’s homepage to live, online reference from a librarian through QuestionPoint: Ask a Librarian link, twenty-four (24) hours a day and seven (7) days a week (QuestionPoint: Ask a Librarian).

Northeast ensures that the library/learning resources are consistent with degree and certificate programs by obtaining faculty input. As stated in Northeast Procedures Manual 2008-2009, “Faculty are responsible for seeing that the main library contains appropriate holdings relating to the courses they teach. Periodic inspection should be made to determine student utilization” (Northeast Procedures Manual 2008-2009, 54). The library director and the librarians who serve as liaisons for the various departments contact full-time and adjunct faculty members through emails and phone calls concerning the purchase of materials for their respective subject areas. In addition, students and other patrons are encouraged to suggest library items for purchase. Furthermore, the Library Committee, composed of faculty from every division, assists the library in meeting the learning resource needs of the College (Library Committee Minutes-2008 and 2007). A total of 708 items, representing all divisions of the college, were ordered during the 2007-2008 school year, as indicated by the order list (Library Orders 2007-2008). The collection and circulation of library materials for the 2007-2008 school year is detailed below.

NORTHEAST LIBRARY COLLECTION AND CIRCULATION STATISTICS

Items

Holdings 6/30/2008

Circulation Students 2007-2008

Circulation Faculty 2007-2008

Circulation Community 2007-2008

Books

43,110

2,734

894

190

Audio Visual Materials

2,103

303

472

1

Magazines and Vertical Files

1,821

437

0

0

Computer Software

351

69

8

0

Patron Computers

54

43,897

15

140

TOTALS

71,849

47,440

1,389

331




ONLINE COLLECTION AND CIRCULATION STATISTICS

Items

Holdings

Circulation

Online Books

25,678

1,784

Online Databases

62

107,757

TOTALS

25,740

109,541


As detailed in the table above, online databases, available through the library’s webpage, are the most used library materials. Titles held by Northeast include Choices, Literature Resource Center, Texas Information Literacy Tutorial, LitFinder, MS Code, netLibrary, and New User Tutorial for Computers. Other databases are provided through the Mississippi Alliance for Gaining New Opportunities through Library Information Access (MAGNOLIA), which has been funded by the Mississippi Legislature since 1997 for publicly-funded K-12 schools, public libraries, community college libraries, and university libraries in Mississippi. Forty-five (45) databases are included (List of Available MAGNOLIA Databases). Another source for databases is Mississippi Electronic Libraries Online (MELO). Funded by the Mississippi State Board of Community and Junior Colleges since 2000, MELO is a virtual library developed to meet the academic resource needs of off-campus students. MELO provides links to many educational websites, as well as several online products, including
QuestionPoint: Ask a Librarian, a twenty-four-hours-day, seven-days-a-week access from the library’s homepage to live, online reference librarians (QuestionPoint: Ask a Librarian). MELO also subscribes to the following online databases: Anatomy TV, CQ Researcher, Issues & Controversies, Opposing ViewPoints, SIRS Researcher, and StatRef through the MELO website (MELO Website). Students learn to use the online databases and other materials through English Composition I (ENG 1113), Public Speaking (SPT 1113) classes, and the online orientation which is provided for each database.

At the main campus, at the Northeast at New Albany off-campus site and the Northeast at Corinth off-camps site, users may search for books (print and electronic) through the online card catalog, use electronic resources and databases, request an interlibrary loan, check the library blog, and ask for assistance with their research twenty-four (24) hours a day and seven (7) days a week with QuestionPoint: Ask a Librarian (Eula Dees Memorial Library Home Page; Northeast at New Albany Library Home Page; Northeast at Corinth Homepage). Database use by off-campus users is password protected. Students can obtain passwords in one of the following ways: 

  • The online database page provides an email link to all library staff requesting passwords be forwarded (Online Database Page).
  • The library distributes bookmarks, containing password information, to all classes receiving instruction in either libraries.  Bookmarks are also available on request in the libraries (Eula Dees Memorial Library Bookmark; Northeast at New Albany Library Bookmark).
  • The "NEMCC Downloadable Resources" tab found in all Blackboard courses, provides a link "Click here to find electronic articles and other information"  which carries the students to the Online Databases with Passwords Link (Online Databases with Passwords Link).
  • The distance learning coordinator sends online students an email every semester detailing library services and instructions for obtaining passwords (Melvin-Email-25 January 2008).

Northeast students, faculty, staff, and community members eighteen (18) years of age or older may register as library users and check out materials. Circulating materials are checked out for two (2) weeks with renewal possible. No overdue fines are charged for late return of materials. Students must return all materials before receiving their final grades for the semester. Faculty members are encouraged to return or renew their materials at the end of each semester (Procedures Manual of Northeast Mississippi Community College Libraries Fall 2008, 26-30). Materials requested by individuals at an off-campus site are delivered to the campus requesting the materials within approximately twenty-four (24) hours.

Northeast has several special collections for library users. The Mississippi Collection contains books about the state and books by Mississippi authors. The Children’s Collection contains books and magazines for early/elementary education majors and professors. Books in the Children’s Collection may also be checked out by parents in the community. The Professional Collection contains professional literature that assists faculty in research. The McNaughton Collection contains fiction and nonfiction bestsellers that are library leases through McNaughton/Brodart. Students and faculty are informed when new materials arrive through postings on the library’s blog which is available on the library’s webpage (Eula Dees Library Blog). They may also request books by contacting the librarians or by commenting on the blog.

In addition to materials purchased by the library, many learning resources are held by divisions throughout the college. Subject-specific materials, computers, and other equipment are in technical and academic areas (Northeast Technical Programs Inventory; Northeast Academic Programs Inventory). Every academic building and dormitory offers wireless connectivity to the Internet.

Library Services

Northeast libraries provide the following services:

  • Inter-library loans for faculty and students are available through online requests or from both libraries. During 2007-2008, Northeast received seventy-six (76) interlibrary loans and sent thirty-eight (38) books to other colleges (Annual Report of Northeast Libraries 2007-2008). The majority of interlibrary loans are handled through the College’s associate membership in Southeastern Library Network (SOLINET). In addition, Northeast participates in the Mississippi Community College Libraries Reciprocal Lending Agreement for the Mississippi Virtual Community College Consortium with fourteen of Mississippi’s community and junior colleges with the following purpose: “To increase access to library resources within the member libraries. To maximize use of all the combined collections of the member libraries. To support the Mississippi Virtual Community College distance learning program.” The library directors and deans evaluate the agreement annually (Mississippi Community College Libraries Reciprocal Lending Agreement and Evaluation for the Mississippi Virtual Community College Consortium). Furthermore, Northeast participates in Mississippi Community College Library Information Partnership (MCCLIP), an agreement between Mississippi community colleges’ libraries and the Mississippi State University Library. The agreement, which is evaluated regularly, focuses on “sharing of resources, including physical, technical, and human, between its members” (Mississippi Community Colleges Library Information Partnership (MCCLIP) Letter of Agreement and Evaluations). In addition, Northeast maintains contracts, which are reviewed annually, with the Union County Library and Northeast Regional Library to supply supplemental resources and services (Contract for Library Service 2007 and 2008 and Evaluation of Services for Northeast Regional Library; Contract for Library Service 2007 and 2008 and Evaluation of Services for Union County Library).
  • Fifty-four (54) public access computers at the Eula Dees Memorial Library and four (4) wired and twenty (20) wireless computers at Northeast at New Albany provide access to the Internet, online library catalog, online databases, and electronic resources. Microsoft Office 2003 and 2007, MyMathLab, PLATO, and SAM are installed on all computers. Other software programs installed on selected computers include Visual Basic, Visual Studio, WordPerfect, and Works.  The Northeast at Corinth off-campus site, which offers twenty-five to forth-nine percent of a degree program, has a moblietower with twenty-five laptop computers.  There are two (2) computer laboratories, wach with twenty (20) desktop computers, and two (2) additional classrooms containing teleconferencing equipment.
  • Reference assistance is available in the library, by telephone and email, and through the QuestionPoint: Ask a Librarian online chat reference service. In addition to the daily in-person and email reference questions, the Northeast library staff responded to 459 telephone reference questions during 2007-2008 (Annual Report of Northeast Libraries 2007-2008).
  • Three (3) small-group study rooms are available on a first-come, first-served basis. The stacks area of the main library is designated as a quiet study area with conversation and cell phones prohibited.
  • A ee-based photocopier for student-use is located in the lobby of the Eula Dees Memorial Library on the main campus. 
  • Library users may also fax documents for a nominal fee. 
  • Mail service is available for distance learning students who do not have classes on campus. This service allows students to request materials and receive them by mail.
  • A computer tutor is available in the library at scheduled hours throughout the week (Tutoring Schedule Spring 2008).

Evaluations of Sufficiency of Learning Resources

Annually, Northeast uses multiple surveys to evaluate the libraries. To compare the facilities, services, materials, and staff with other Mississippi public community and junior college libraries, the College participates in a survey based on standards of the Association of College and Research Libraries (MPCJC Learning Resources Survey FY 2006/2007).

Each year during the fall semester, the Office of Planning and Research conducts the Campus Climate Survey, a survey of faculty and staff to evaluate the effectiveness of various areas of the College. The Campus Climate Survey shows the weighted average results of responses based on a Likert scale of one (1) through five (5) with five (5) being the highest response (Campus Climate Survey, January 2008). Each spring the faculty are asked to evaluate Library Resources (Results of Spring 2008 Faculty Evaluation of Library). Tables containing the results of various faculty surveys can be found below.

1. Campus Climate Survey (5-point Likert)

Fall 2007

Fall 2006

Fall 2005

Learning Resources/Library

4.43

4.40

4.26


2. Faculty Evaluation of Library (% I agree/I strongly agree)

Spring 2008

Spring 2007

Spring 2006

Current hours are satisfactory for students

94.0%

94.5%

93.0%

Budget permitting, the library obtains materials I request

91.6%

89.7%

96.4%

The library provides appropriate learning/information resources that support my teaching & research

88.0%

90.7%

86.0%

Prior to 2008, when the survey began to be administered through Blackboard, faculty at Northeast at New Albany, an off-campus site approved by a Substantive Change in spring 2007, evaluated the libraries in a separate survey which showed the following “Agree” or “Strongly Agree” responses :

Surveys of students provided similar results. Each spring semester, students participating in graduation complete the Survey of Student Opinions which shows the weighted average results of responses based on a Likert scale of one (1) through five (5) with five (5) being the highest response (Survey of Student Opinions, July 2007). Each fall semester, students completing all English Composition I (ENG 1113) classes are asked to complete the Library Student Survey (Results of the Fall 2007 Library Student Survey). Off-campus students are asked to respond to the “Library Resources Survey of Off-Campus Students" (Library Resources Survey of Off-Campus Students Results Fall 2007, Library Resources Survey of New Albany Off-Campus Students Results Fall 2006). The MS Virtual Community College NEMCC Student Services Survey is given in the spring to the distance learning students (Institutional Research Review-Distance Learning, June 2008). Tables containing the results of various student surveys can be found below.

Survey of Student Opinions

Spring 2007

Spring 2006

Spring 2005

Library/Learning Resources Center Facilities & Services

4.37

4.38

4.39

Library Student Survey
(%I agree /I strongly agree)

Fall 2007

Fall 2006

Fall 2005

Northeast ensures that Library and Learning Resources are available to all students

92.3%

93.0%

92.0%

The library and learning resources meet the needs of the students and support the programs and purpose of the college

90.9%

90%

90.2%

Library Resources Survey of Off-Campus Students
(%I agree/I strongly agree)

Fall 2007

Fall 2006


Fall 2005

Corinth
Northeast library ensures that necessary library and learning resources are available to me

100%

Not Applicable


Not Applicable

New Albany
Northeast library ensures that necessary library and learning resources are available to me

100%

97%



Not Applicable

Corinth
The NEMCC library meets my needs as a student

100%

Not Applicable


Not Applicable

New Albany
The NEMCC library meets my needs as a student

89%

91%


Not Applicable

Corinth
The library supports the program in which I am enrolled

100%

Not Applicable


Not Applicable

New Albany
The library supports the program in which I am enrolled

96%

88%


Not Applicable

Institutional Research Review-Distance Learning, June 2008

Spring 2008

Spring 2007

Spring 2006

If I needed resource books or magazines that were not online, the resources were delivered within a reasonable time

(% I Agree/I strongly agree)
55%

(% I Agree/I strongly agree)
52%

(% I Agree/I strongly agree)
48%

(% Disagree/ Strongly disagree)
5%

(% Disagree/ Strongly disagree)
4%

(% Disagree/ Strongly disagree)
9%

Instruction for using library resources has been made available to me

(%I Agree/I strongly agree)
86%

(%I Agree/I strongly agree)
74%

(%I Agree/I strongly agree)
78%

(% Disagree/ Strongly disagree)
6%

(% Disagree/ Strongly disagree)
7%

(% Disagree/ Strongly disagree)
6%


Institutional Research Review-Distance Learning, June 2008

Spring 2008

Spring 2007

Spring 2006

Check the following electronic resources that you have used:

MAGNOLIA Products

MELO

Online Library Catalogs

Others

(%I Agree/I strongly agree)
31%

37%

25%

7%

(%I Agree/I strongly agree)
32%

36%

23%

9%

(%I Agree/I strongly agree)
33%

36%

26%

4%

Twenty-one (21) responses to the “MS Virtual Community College NEMCC Student Services Survey Comments Spring 2008” noted that the library was the most effective student service provided (MS Virtual Community College NEMCC Student Services Survey Comments Spring 2008).

In addition to the evaluations included above, all programs in the Division of Health Sciences have met sufficient library resources requirements for accrediting agencies outside the College (Northeast Student Catalog 2008-2009, 10).

 
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